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Our Terms Shape How You Play

When you open an account with us, you're agreeing to a clear set of rules that protect both you and ayam adu.

Account security is your responsibilityOne account per person, verifiedReal withdrawals, real timelines
ayam adu Our Terms Shape How You Play
GET HELP FAST

Contact Us About These Terms

Team online

Live Chat

Open your account settings, tap Support, and chat with our team in English. Available 09:00 to 23:00 Jakarta time, seven days a week. Response time under five minutes for account or terms questions.

Email Support

Send detailed questions about your account or these terms to our support inbox. We reply within 24 hours with clarification, policy interpretation, or escalation to our compliance team if needed.

Account Requests

Request a copy of your data, ask us to close your account, or dispute a transaction directly from the Settings menu. Each request is logged and handled within five working days.

HOW WE PROTECT YOU

Security and Data Handling

Data Encryption

Your login, payment details and account balance are encrypted in transit and at rest. We do not store raw payment card numbers; deposits via DANA, OVO, GoPay and QRIS are tokenised and verified before clearing.

Account Verification

When you open an account, we verify your identity with your Indonesian national ID or passport number. Withdrawals over a certain threshold trigger a second verification step to prevent fraud and money laundering.

Cookie and Tracking

We use session cookies to keep you logged in and analytical cookies to track play patterns and detect abuse. You can clear cookies anytime; you'll be logged out but can log back in. We do not sell your data to third parties.

Retention and Deletion

We keep your account, transaction history and verification documents for seven years after closure for regulatory compliance and dispute resolution. You can request deletion of personal data where local law permits; transaction records are retained for legal purposes.

Dispute and Chargeback

If you dispute a charge or claim a transaction was unauthorised, contact us within 30 days. We investigate and respond within 14 days. Chargebacks filed with your bank may result in account suspension pending resolution.

Policy Changes

We may update these terms to reflect law changes, payment rail updates or security improvements. Material changes are notified by email; your continued play after notification means acceptance. You can request a fresh copy anytime from Settings.

Terms Questions We Hear

No. Our terms require one account per person. If we detect multiple accounts in your name, we will close all of them and may forfeit funds. Use the same email or phone number to ensure you're not accidentally creating duplicates.

Contact our support team immediately with proof of identity. We can update your email or phone number after verification. If you've already registered and can't access either, we help recover the account by confirming your ID and name against our records.

Deposit and withdrawal limits depend on your account age, verification status and the payment method. DANA, OVO and GoPay typically have lower individual transaction caps than bank transfer. Check your Settings for your current limits, or ask our support team to review them.

Change your password immediately, then contact live chat or email support with details. We will freeze your account, investigate login history, and help you secure it. If funds were moved without your authorisation, we investigate and may reverse transactions depending on timing and evidence.

We use cookies to log you in, remember your settings and detect suspicious play patterns. You can disable non-essential cookies in your browser, but session cookies (login) are required to play. Clearing cookies logs you out; log back in normally. We do not use cookies to track you off-site.

Yes. Go to Settings, select Account, and choose Data Request. We provide your personal data, play history and transactions within five working days. Deletion requests are honoured except where local law or fraud investigation requires retention of transaction records.

A chargeback or dispute claim flags your account. We investigate and respond within 14 days. If the withdrawal was legitimate and you initiated it, reversing the chargeback resolves the dispute. Repeated chargebacks may result in account closure and funds held pending resolution.