Reference

Legal framework built around your account

We handle your account data, payment history and personal details under strict operational protocols.

Account verificationData retentionWithdrawal checksContact & requests
ayam adu Legal framework built around your account
REACH OUR TEAM

Support channels for legal and account questions

Team online

Email support

Send account queries, data requests or legal questions to our support inbox. We respond within 24 hours on weekdays. Include your account email and a clear description of what you need.

Live chat

Open a chat session from the lobby when you need quick help with account access, payment verification or policy details. Available during lobby operating hours, with team members in Jakarta timezone.

Account settings

Update your contact details, email and phone number directly in your account settings. Changes take effect immediately. If you need to close or restrict access to your account, use the Account menu.

DATA & SECURITY

How we protect and handle your information

Identity verification

When you open your account or request a withdrawal, we verify your name and phone number against your payment method on file. This protects both your account and your funds from unauthorized access or transfers.

Payment data

We store your DANA, OVO, GoPay and QRIS transaction IDs and timestamps to track deposits and withdrawals. This record stays on file for dispute resolution and regulatory purposes for up to 36 months.

Cookie and session use

We use cookies to keep you logged in and remember your game and payment preferences. Session data clears when you log out. No third-party tracking cookies are placed on your device without your consent.

Account closure

If you close your account, we keep your transaction records for legal and fraud-prevention purposes. Personal data is retained according to local law. You can request deletion of certain fields; some records are kept for compliance.

Data access requests

You can request a full export of your account data, transaction history and personal details. Submit your request via email with your account email address. We provide it within 30 days where local law permits.

Questions or changes

Contact us via email or live chat to report a data concern, request corrections to your profile, or ask how we handle your information. Our team responds during support hours and escalates urgent security issues immediately.

Your legal and account questions answered

We keep your email, phone number, account name, withdrawal address (bank or e-wallet), transaction history, and identity verification details. We also log your login times and IP addresses for security. This data is stored securely and retained according to our policy and local law.

Transaction records, including DANA, OVO, GoPay and QRIS transfers, are kept for up to 36 months. After that, older records are archived or deleted unless local law requires us to retain them longer for compliance or dispute resolution.

Yes. Email our support team with your account address and request a data export. We'll compile your full account history, personal details, and transaction log and send it within 30 days. This includes deposits, withdrawals, game activity and contact information.

Your account stays open and your balance remains yours. If your account is inactive for 12 months, we may contact you to confirm you want to keep it. Closing your account is your choice — use Account Settings or contact support. Your data is then handled according to our retention policy.

We check that your withdrawal amount does not exceed your balance, that your registered payment method matches your chosen rail (DANA, OVO, GoPay or QRIS), and that your identity on file matches the account owner. High-value withdrawals may require additional verification steps.

Contact our support team via email or live chat with your concern. If you believe your data has been mishandled, we investigate and respond within 48 hours. You can also request an escalation to our data protection contact for urgent issues.

We do not sell your personal data. We share payment and identity information only with payment processors and banks needed to complete your deposits and withdrawals. We may disclose account details if required by law or for fraud prevention. Your consent is not required for these processing activities.